Are you looking to have your agents capture notes for inbound call? Scratchpad is the perfect option.

Scratch pad allows you to capture notes about your call and paste them into the appropriate place when the call ends - during your wrap up time. Its designed to be incredibly flexible.

Scratch Pad captures call details as well as the url to the call recording so that you can listen to the call at a later time.

Because ScratchPad is not tied to any particular system or other crm, its very flexible. Take the call. Write the notes. Paste into a Google Calendar, Office 3CX, email, Salesforce or practically any computer application.

Contact us to learn more about ScratchPad and how it can be used with your 3cx.